RETURN & WARRANTY
WARRANTIES ON YCC PRODUCTS
Ycc Products desires that our customers are 100% satisfied with
our products. In the event that a customer is not satisfied
please read our return policy for the terms and conditions
governing returned items.
2. Delivery Dates:
Delivery dates are approximate,
subject to normal variations customary in the industry and to
unforeseen delays. Seller shall not be liable to Customer for
any delay which is directly or indirectly the result of any
cause beyond Seller’s reasonable control, including (without
limitation) fire, flood, accident, civil unrest, acts of God,
war, governmental interference, labor difficulties, disruption
in materials or supplies, actions or omissions of suppliers or
vendors, or transportation delays.
3. Delivery Not
We do not guarantee delivery. Delivery guarantees are assumed by
the shipping company. We can only ship via your request. We do
not take responsibility for late shipments due to UPS delivery
error or errors by other shipping companies. There are no
refunds due to errors of this nature.
4. F.O.B. Point:
Full risk of loss and
title passes to the Customer upon delivery of the merchandise to
a carrier at a F.O.B. point, Placentia, CA. Claims for loss or
damage in shipment must be made directly to the carrier. Upon
Customer’s default in payment, Seller may at their option
repossess the merchandise. This means that the Seller’s
responsibility is limited to and ends when the transfer of goods
is made to the freight carrier (UPS, Fed Ex, Us Postal etc...)
5. Coincidental and
In no event
shall Seller be liable for coincidental or consequential
6. RMA Numbers: For
all returns and exchanges, contact your sales representative for
a Return Merchandise Authorization (RMA) number.
This RMA number must be written on the box being
returned. Returns with no RMA number will be refused delivery.
RMA numbers will be valid for 10 days. Returns with expired RMA
numbers will be refused. All returns must be in their original
shipping boxes and be in new and resalable condition.
Customers may cancel
any orders before the order has been shipped. In some cases a
handling fee may apply. Cancellation requests after we have
shipped and before Customer has received product(s) will be
charged all freight and handling costs. Customer must refuse
delivery of shipment. If customer does not refuse delivery, then
Customer must return goods, freight prepaid. Insuring goods is
the Customer’s responsibility. A restocking fee of up to 20%
will be charged to Customer upon Seller’s receipt of goods.
When receiving goods, Buyer must inspect all boxes for any
obvious exterior freight damages, look for crushed corners,
holes in the box, cut straps, or anything that might indicate
damage. If it looks as if there has been freight damage, inform
the driver that you would like to examine the contents of the
package before signing for it. If the driver cannot or will not
wait, refuse the package.
When inspecting the contents of the package, refuse shipment if
there are any of the following damages: torn, punctured, stained
or discolored vinyl, cracks in the wood, bent hydraulic legs
(not casters), large scratches, broken glass etc.
After refusing delivery, please call YCC Products INC
immediately at 714-985-8989. Make notes of why goods were
refused, as well as the name of the trucking company, the
driver’s name and any mishandling of the package by the driver.
Received Damaged or Defective:
received in a damaged or defective condition will be replaced or
restored to wholeness by Seller. Seller must be notified of any
defects or damage within seven days of receipt of goods. Any
physical damages to product including but not limited to rust,
cracks, dents, scratches, holes, and tears that are reported
after the product has been in the possession of the buyer for
seven days will not be covered. If products were purchased from
a distributor of YCC Products, a copy of the invoice and
delivery receipt will be required to determine the length of
time the product has been in the Buyer’s possession. Buyer must
be issued an RMA number from YCC Products prior to making any
returns. The RMA number must be written on the box(es) being
returned. Returns with no RMA number will be refused by Seller.
Defective items will be replaced with the same or comparable
item. Return freight costs are the responsibility of the Buyer.
RMA number is valid for 10 days. If the goods are not received
by the seller within 10 days of issuance of RMA number, the RMA
is void. Shipments from Seller to the Buyer will be paid by
Seller via UPS Ground, or U.S. Postal regular surface mail
(regardless of how the initial order was shipped - overnight,
2nd day, etc.) Distributors must provide a bill of sale with
their returned merchandise.
10. Terms of
All items carry a 30 day limited
warranty that covers factory defects in material and
workmanship. All electrical products have a 1 year warranty.
Hydraulic and pneumatic pumps have a 1 year warranty. All sales
on acrylic and cuticle nippers, earrings, toe rings, and body
jewelry are final. These items are not
returnable due to sterilization and hygienic purposes. The
warranty period begins on the original purchase date and does
not renew if any returns are made within the warranty period.
All items defective or damaged through Customer misuse, abuse,
or neglect voids all warranty period. All items defective or
damaged through Customer misuse, abuse, or neglect, voids all
warranty expressed or implied. All warranty herein stated is for
normal use within the stated periods.
covered: The warranty covers all labor and repair costs to
restore the product to working order or the cost to replace the
item with the same or similar (new, used) item. The warranty
also covers the shipping costs of the restored product back to
the Buyer. Domestic returns will be sent UPS Ground or truck
NOT covered: The
factory warranty on all the products does not cover the costs of
shipping the products to the Sellers for repair or replacement.
The warranty does not cover any shipping costs the Buyer
incurred while delivering products to their customers. The
warranty does not cover the Buyer’s costs relating to promotion
or advertising the product or any other consequential or
coincidental losses. Physical damages to product including (but
not limited to) rust, cracks dents, scratches, holes, and tears
will not be covered.
Products using water
supply lines made of rubber and/or braided stainless hoses
deteriorate over time.
Hoses should be inspected frequently for leaks, damage,
cracks, bulges, rust, corrosion, etc.
At a minimum, hoses should be replaced annually.
Failure to inspect and replace could result in water
damage to property and facilities.
11. Procedure for
handling warranty claims: Notify Seller immediately regarding the problem. In many cases Seller
may be able to either assist the Buyer with a simple repair
and/or provide instructions on how to properly use the item over
the telephone. Seller will provide an RMA number which must be
written on each box being returned. RMA numbers are valid for 10
days. Packages received without RMA numbers will be refused
delivery by Seller. The Buyer, under all circumstances, must pay
the return freight. Seller will first repair the item to working
order; if the item cannot be repaired, Seller will replace the
item with the same or similar item (if the same item is
discontinued or unavailable for whatever reason). Seller will
pay the freight of the repaired item back to the buyer by UPS
Ground or USPS surface mail.
12. Returns of
Returns of unwanted items must be
made within 30 days of purchase date. An RMA number is required
on all such returns or delivery will be refused by Seller. All
items must be in their original packaging and be in resalable
condition, or else the return will be refused. Buyer is
responsible for all shipping costs. All returns of this nature
will be subject to a 20% restocking fee. Returned items may be
exchanged for another item or store credit towards a future
purchase. Refunds are not allowed.
Because of the high cost of freight involved for our
non-Continental USA customers including Hawaii, Alaska, Puerto
Rico, and all international customers, we take special care to
ensure that no mistakes are made in shipping incorrect items or
incorrect quantities. We require a signed proforma invoice in
all cases before releasing an order. In cases where incorrect
items were received, please contact your sales representative
immediately. For all warranty related returns, please contact
your sales representative for further instruction. Seller will
not pay return freight charges.